Terms of service

Last updated 25 August 2026

1. Who we are

undefined is a sole trader based in Plymouth, Devon, trading as undefined. Contact: 01752 776655, lbpowercleans@gmail.com.

2. Quotes and prices

Quotes are free and valid for 30 days. We price by the job, not by the hour, and the price we agree before starting is the price you pay. If we find something on the day that materially changes the work — significantly more growth than the photographs showed, a surface that turns out to be unsound, or access that is not as described — we will stop and agree any change with you before continuing. We will not add charges after the event.

3. Your right to cancel

Where you agree to work at your home or somewhere other than our business premises, you have a legal right to cancel within 14 days of entering into the contract, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, tell us by phone, WhatsApp, email or in writing — a clear statement is enough.

If you ask us in writing to start work within that 14-day period and then cancel, you are liable for the value of the work already carried out. If work has been completed at your express request within the period, the right to cancel is lost. Where you are entitled to a refund we will make it within 14 days, by the same method you paid.

4. Access, water and parking

Please make sure we can get to the area on the agreed day, that vehicles are moved, and that pets and children are kept clear while equipment is running. We carry our own water and power; if we have agreed to use your outside tap or a socket, please make sure it is available. If we cannot start because access has not been provided, we may charge reasonable costs for the wasted visit.

5. Before we start

Please tell us about anything we would not otherwise know: loose or damaged paving, blown render, cracked or slipped tiles, failing pointing, defective seals, previously painted or sealed surfaces, leaks, or anything already broken. We will point out what we can see, and we will photograph the condition of the area before we start.

Cleaning reveals existing defects — it does not cause them. Where a surface is already failing we will tell you before starting, and if we think a clean will make it worse we will decline the work rather than take it on.

6. What we can and cannot promise

Some marks are permanent: oil that has soaked into porous concrete, rust, paint, chemical staining, tyre scuffing on soft surfaces, and damage already done to a surface by previous over-aggressive cleaning. We will give you an honest view before starting. Biocide treatments continue to work for several weeks after we leave, so a treated roof or wall keeps improving after the visit.

7. Your legal rights

We must carry out our service with reasonable care and skill under the Consumer Rights Act 2015. If we do not, you are entitled to ask us to put it right, or to a price reduction where that is not possible. Nothing in these terms limits or excludes your legal rights, our liability for death or personal injury caused by our negligence, or liability for fraud. Please raise any concern with us within a reasonable time so we have the chance to put it right.

8. Insurance

Ask us for our current insurance certificate and cover level and we will provide it before work starts.

9. Payment

Payment is due on completion unless we have agreed otherwise in writing. We will tell you at the quote stage which payment methods we accept and whether a deposit is required.

10. Weather

Most cleaning goes ahead in the rain. Biocide and sealing treatments need a dry window, so we may need to move a date at short notice. We will always contact you rather than simply not arrive, and we will offer the next available slot.

11. Waste water

We manage rinse water responsibly and will not discharge silt, detergent or contaminated run-off into a surface water drain. On commercial sites we will agree how run-off is to be handled as part of the quote.

12. Complaints and law

If something is not right, contact us on 01752 776655 or lbpowercleans@gmail.com and we will respond within five working days. These terms are governed by the law of England and Wales.